Prairie Grass Outfitters :: Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

To return items, simply call us first at : (651) 463-2174 or e-mail service@prairiegrassoutfitters.com
 

A customer service representative will assist you. Please contact us before you send back the item(s). Please have your receipt when you call, or include your order number when you email us.
 

Within 30 days of receipt of your order, you may return for a refund any unopened merchandise in new condition, with its original packaging and accessories under the following conditions:

  • If item has any defects and is not what is advertised return for refund on item.
  • Shipping Charges will not be refunded.
  • All other items returned will be subject to a 15% restocking charge.
  • Items that were shipped freight free and the purchaser did not like them or they were the wrong size will be subject to outbound freight charge.
  • Books will not be accepted for refunds.

 

Refunds not eligible if:
1. Item(s) are not returned in their original package(s).
2. Item(s) are damaged or were installed.
3. Item(s) are electrical.
4. Item(s) were not purchased originally from the Prairie Grass Outfitters.
 

Please indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Attach the return label from the front of your packing slip and ship to the address on the label.
 

For your protection, it is recommend that you use UPS or USPS Priority Mail for shipment.

Please note that you are responsible for the return shipping cost.
 

If you have any problems with your order, please contact us:
E-mail: service@prairiegrassoutfitters.com
Telephone: (651) 463-2174